Front
Customer operations platform for collaborative teams
About Front
Collaborative inbox that unifies email, chat, SMS, and social media — with routing, automations, SLA tracking, and analytics. Used by 8,500+ companies to deliver fast, high-quality customer service at scale with full team visibility.
Pitch deck breakdown
How Front would pitch themselves.
Target customer
Collaborative teams — the core audience Front's product is built around.
Problem they solve
Collaborative inbox that unifies email, chat, SMS, and social media — with routing, automations, SLA tracking, and analytics. Used by 8,500+ companies to deliver fast, high-quality customer service at scale with full te… The category has historically been served by tools that miss the modern workflow this product is built around.
Key differentiator
Front differentiates on customer operations platform for collaborative teams. Backed by Sequoia Capital + DFJ Growth, $204M raised — the company has resources + validation to compound this thesis. Founded by Mathilde Collin + team.
Go-to-market strategy
Late-stage scale — global enterprise sales force, channel + reseller partnerships, vertical-specific go-to-market motions. Focus on land-and-expand within existing accounts + international expansion.
Front website preview
Company facts
- Category
- SaaS
- Funding stage
- Series D
- Total raised
- $204M
- Founded
- 2013
- Team size
- 250-500
- HQ
- San Francisco
- Country
- USA
- Website
- front.com
Founders of Front
- Mathilde Collin
- Laurent Perrin
Investors backing Front
- Sequoia Capital
- DFJ Growth
- Salesforce Ventures
Frequently asked questions
What does Front do?
Collaborative inbox that unifies email, chat, SMS, and social media — with routing, automations, SLA tracking, and analytics. Used by 8,500+ companies to deliver fast, high-quality customer service at scale with full team visibility.
Where is Front based?
Front is based in San Francisco, USA.
When was Front founded?
Front was founded in 2013.
How much has Front raised?
Front has raised $204M in their Series D round.
Who founded Front?
Front was founded by Mathilde Collin, Laurent Perrin.
Who has invested in Front?
Front is backed by Sequoia Capital, DFJ Growth, Salesforce Ventures.