Gorgias
Gorgias is the customer support platform designed for Shopify and ecommerce merchants. It centralises emails, social DMs, live chat, and SMS into one inbox, with deep integrations that let agents see and edit orders without leaving the support queue. Used by 15,000+ DTC brands including Steve Madden and Timbuk2.
- Location
- San Francisco, France
- Raised
- $96M
- Stage
- Series D
- Founded
- 2015
- Category
- SaaS
- Funding
- VC-backed
- Team
- 201–500
Funding figures as of Jul 2025 · not independently verified
Founders of Gorgias
- Alex Plugaru
- Romain Lapeyre
Investors backing Gorgias
- Shopify
- SaaStr Fund
- CRV
Frequently asked questions
What does Gorgias do?
Gorgias is the customer support platform designed for Shopify and ecommerce merchants. It centralises emails, social DMs, live chat, and SMS into one inbox, with deep integrations that let agents see and edit orders without leaving the support queue. Used by 15,000+ DTC brands including Steve Madden and Timbuk2.
Where is Gorgias based?
Gorgias is based in San Francisco, France.
When was Gorgias founded?
Gorgias was founded in 2015.
How much has Gorgias raised?
Gorgias has raised $96M in their Series D round as of Jul 2025.
Who founded Gorgias?
Gorgias was founded by Alex Plugaru, Romain Lapeyre.
Who has invested in Gorgias?
Gorgias is backed by Shopify, SaaStr Fund, CRV.
How Gorgias would pitch themselves
○ Auto-generated01Target customer
Ecommerce brands — the core audience Gorgias's product is built around.
02Problem they solve
Gorgias is the customer support platform designed for Shopify and ecommerce merchants. It centralises emails, social DMs, live chat, and SMS into one inbox, with deep integrations that let agents see and edit orders wit… The category has historically been served by tools that miss the modern workflow this product is built around.
03Key differentiator
Gorgias differentiates on helpdesk built specifically for ecommerce brands. Backed by Shopify + SaaStr Fund, $96M raised — the company has resources + validation to compound this thesis. Founded by Alex Plugaru + team.
04Go-to-market strategy
Late-stage scale — global enterprise sales force, channel + reseller partnerships, vertical-specific go-to-market motions. Focus on land-and-expand within existing accounts + international expansion.